Call Our Box Office 1-608-253-4000

FAQ’s

What is your dress code?

We recommend business casual.

Is there a charge for parking?

No, parking is free at the Palace Theater.

Are we allowed to take photographs?

We have a beautiful lobby area with a fireplace where you may take photos.  However, no photos or videos are allowed during the show performance.

Can we just see the show and not eat the meal?

The Palace Theater is excited to present the dinner theater experience, so the freshly prepared meal is part of this special experience.  If you have special dietary needs, please inform us in advance, so we may accomodate your request.  Meals are served 90 minutes prior to the show time.

If you would like to make arrangements to see just the Show Only (no meal), please call our Box Office at 608-253-4000 for seating options. We have a limited number of seats available for show only tickets up till 15 minutes prior to show time.

What is the recommended gratuity amount for the server?

Gratuity is at your discretion, however $3 to $5 is recommended per person being served.

Can other people sit at the same table?

Yes, if you have not purchased all the seats at the table, those additional seats may be purchased by another individual.  Please choose a table that closely matches your group size.

Do you offer additional beverages?

Yes, we have soda, beer, wine and mixed drinks available to purchase. You may also purchase wine by the bottle for your table.

What is your age minimum?

Children age 2 and older.

Due to the unique lighting changes, sounds and music of the live performances that can startle babies, children under the age of 2 are not admitted.  Childcare services are available through services like BrightStar Care. All persons require an admission ticket to attend the performance.

Children 12 and under must be accompanied by an adult.

Is there a child care agency in the area?

Yes, BrightStar Care offers childcare services. Please contact them in advance at 608-355-5015 to make arrangements. A one week notice is helpful, but please feel free to contact them up to 24 hours prior to needing service. BRIGHTSTAR

WEATHER DISCLAIMER

All performances will go on as scheduled, regardless of weather, and no refunds will be issued. In the unlikely event that the Theater cancels a performance, clients will be contacted via the email or phone number on file from their ticket purchase.

Box Office: 1-608-253-4000